FAQ

[General Question] When I purchase a license, is it a one-time fee ?

  • Yes, unless otherwise stated.

[WEB3000 Radio & Music Module] Are there extra or additional fees for the music streams ?

  • No.

[Virtual Vancouver Add-Ons] When I purchase a WEB3000 Module with a WEB3000 Virtual Vancouver Add-On, who is placing the Module in my venue/club/zaby ?

  • Add the user WEB3000in Virtual Vancouver to your friendlist. He is the one in charge for placing your purchased Module.

[Virtual Vancouver Mainframe, Modules & Add-Ons] Does the WEB3000 products cause any lag in my virtual venues after their installation ?

  • No. The WEB3000 products were adjusted especially with focus on the Virtual Vancouver Engine, they do not cause any lag. Please also watch our video how-to tutorial, explaining how you can test, if your virtual venue already has lag and if it is „WEB3000-ready“. Click here to watch the video

[Virtual Vancouver Add-Ons] When users are in my virtual venue with WEB3000 modules, their avatars seems to keep lagging like every 1-2 seconds. Why is that ?

  • The reason for this effect is caused by a third-party application that some users have installed: RealPlayer.
    Please do the following steps :

    RealPlayer Download Box

    The latest RealPlayer version have a function (option is activated by default) that allows you to save some flash videos when surfing the internet. You can see that, if you move your mouse-pointer over the flash video and a rect-angle box opens saying DOWNLOAD THIS VIDEO.

    This function seems to cause real bad lag in virtual venues, if you are using flash instances in it (having images attached using the FLASH script or .swf modules or using web browser scripts that shows pages with flash content).

    We recommend to deactivate this box option, that says DOWNLOAD THIS VIDEO. Please see the following images :

    STEP1: Locate RealPlayer on your system and start it

    STEP1: Locate RealPlayer on your system and start it

    STEP2: Open  RealPlayer  Preferences

    STEP2: Open RealPlayer Preferences

    STEP3: Check the RealPlayer Download Box option in Download&Recording section and unflag it

    STEP3: Check the RealPlayer Download Box option in Download&Recording section and unflag it

    We recommend to save the new settings by clicking the OK button and restart your system. The next time you are visiting your virtual venue will not show these freeze effect anymore.


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